Privacy policy

Privacy Policy

1. Introduction

Pool Heat Pump ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

2. Information We Collect

We may collect the following types of information:

• Personal identification information: Name, email address, phone number, billing and shipping address
• Payment information: Credit card details (processed securely through our payment provider — we do not store full card numbers)
• Device and usage data: IP address, browser type, pages visited, time spent on pages, referring URLs
• Order information: Products purchased, order history, and transaction details
• Communications: Any messages or inquiries you send us

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and receipts
• Respond to your questions and customer service requests
• Improve our website and product offerings
• Send promotional emails (only with your consent)
• Comply with legal obligations
• Prevent fraud and ensure security

4. How We Share Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business, including:

• Payment processors (e.g., Shopify Payments) to handle transactions securely
• Shipping carriers to deliver your orders
• Marketing platforms (e.g., Google) to serve relevant ads and measure campaign performance
• Analytics providers to understand how our site is used

All third-party partners are required to handle your data in accordance with applicable privacy laws.

5. Google Services & Advertising

We use Google services, including Google Shopping and Google Ads, to advertise our products. Google may use cookies and similar technologies to show you relevant ads based on your browsing behavior. You can opt out of personalized advertising by visiting Google's Ad Settings.

6. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and serve targeted advertisements. You can control cookie settings through your browser. Disabling cookies may affect some features of our website.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at [your email address].

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children.

10. Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page.

12. Contact Us